User Terms and Conditions

This page sets out the terms and conditions that govern use of the DonBet Casino platform. It explains the relationship between you and us, the rules that apply when you register, deposit, place bets, play casino games or request withdrawals, and the ways we manage accounts, promotions and disputes. By using our services you accept these terms and any related rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. You must register using truthful personal information, keep your password confidential and notify us immediately of any unauthorised access. We may suspend or close accounts where we suspect fraud, money laundering, abuse of promotions or breach of these terms. You must not share accounts or allow others to use your payment methods.

Verification and limits

We may require identity and address verification before allowing certain actions, including withdrawals. We may also apply deposit, loss or stake limits and other controls to meet legal and risk obligations. These checks and limits help protect your account and the integrity of the platform.

Eligibility requirements

Use of the site is restricted to eligible users only. You must meet the minimum age requirement and any residence or jurisdictional rules that apply to participating in gambling activities. If you do not meet eligibility conditions we will not permit account registration and may close any active account associated with ineligible users.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited conduct includes collusion, using automated systems or bots, market manipulation, falsifying documents, chargebacks and any action intended to exploit errors in pricing or software. We reserve the right to void bets, withhold winnings or suspend accounts where we reasonably suspect prohibited activity.

General bonus and promotion rules

Promotions are subject to specific terms which are published with each offer. General rules include one account per person, restrictions on participation for certain payment types, and contribution rates by game type towards wagering requirements. Wagering requirements, maximum stakes during bonus play and expiry periods are set out in the individual promotion terms. Abuse of promotions may lead to forfeiture of bonus funds and winnings.

Deposits and withdrawals

Payments must be made using instruments in your name unless we agree otherwise. We carry out checks on source of funds and may temporarily withhold withdrawals pending verification. Processing times and limits may vary by method - check the cashier for current details. We may deduct any outstanding liabilities from your account balance and will notify you of any refused or reversed payments.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will acknowledge and investigate complaints and aim to resolve them promptly. If we cannot reach agreement you may escalate the matter to our internal complaints team. These terms are governed by the laws of England and Wales and any dispute may be subject to the jurisdiction of the courts there.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email where appropriate. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept revised terms you should stop using our services and close your account.